Welcome to text services available through LifeMatters. You will have the opportunity to text with a LifeMatters Counselor and engage in supportive services in establishing realistic goals and strategies to address your needs. Provided you have sufficient technology, you will have the opportunity to meet with a LifeMatters Counselor using private and secure web-based services.
Texting is for clients who are at least 18 years of age. It is NOT appropriate for anyone with suicidal and/or homicidal intent, severe psychiatric or substance abuse problems, or emergency situations requiring immediate intervention. If you need emergency help, please call 9-1-1. Texting services are not intended to replace or duplicate the comprehensive services available to you all day, every day by calling LifeMatters. Texting services are not intended as same-day services. Our text services are available at selected times excluding holidays. If the LifeMatters counselor determines your concern requires alternative or additional assistance, she/he will direct you to the appropriate resource.
Like all LifeMatters services, texting services are voluntary, free, and confidential within the limits of the law. No information regarding your use of LifeMatters (including texting services) will be given to anyone, including your employer, without your permission in advance, unless required by law. Like other professional counseling services, LifeMatters counselors are required to report suspected abuse or neglect of a child or vulnerable adult to a designated social service agency, and to act to prevent imminent threats of suicide, homicide or grave physical harm. Individuals having been processed for a government security clearance need to be aware that the Department of Investigative Services (DIS) requires LifeMatters to disclose unsafe behaviors that may violate DIS regulations.
Texting services are available to individuals who take their own full responsibility for ensuring they have sufficient equipment and technical skills (i.e. LifeMatters Counselors are not available to provide technical/help-desk support) and understand that texting is subject to any charges incurred by their phone/data plan.